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  1. The Bombay Home Company (TBHC) - Homestay Policy & Guidelines

    🏡 General Guidelines

    • This is a homestay, not a hotel. Please read the property description and view all pictures carefully to set the right expectations for your stay.

    • Proceed with the booking only if you are comfortable with all the listed details.

    🔑 Check-In & Check-Out Policy

    • Check-In Time: 2:00 PM (strictly no early check-ins due to back-to-back bookings and cleaning schedules).

    • Contactless Check-In: Lockbox access for easy check-in.

    • Late Check-In: After 10:00 PM is discouraged, as check-in assistance is unavailable post 10:00 PM.

    • Check-Out Time: 11:00 AM (strict policy).

      • Late check-out between 11:01 AM to 12:00 PM incurs a fee of INR 500.

      • No extensions beyond 12:00 PM due to cleaning schedules.

    Luggage Storage: Not available as we don’t have a reception, storage, or common area.

    No Waiting Area: We cannot provide any waiting/resting area for early arrivals.

    📞 Support Availability

    • Phone/WhatsApp Support: 24/7.

    • Repair Team: 10:00 AM to 7:00 PM.

      • Emergency Repairs ( 7:00PM to 10:00 AM): Available only for electricity, water, security, or major breakdowns.

    🚗 Parking

    • No on-site parking unless specified in the property description.

    • Street parking may be available but is challenging in Bandra/Khar West due to limited parking.

    • We cannot assist with parking-related queries.

    🌐 Wi-Fi Information

    • Speed: 30 Mbps, unlimited usage.

    • Internet Downtime: Repairs for snapped/broken wires may take 1-2 days.

    • Recommendation: Carry a personal hotspot if a stable internet connection is crucial for you.

    🍽️ Kitchen Facilities

    • Flame-Free Kitchen: Moderately equipped for basic cooking.

    • Inventory List: Available in the last slide of property images.

    🧹 Cleaning Policy

    • Complimentary Cleaning: Every 4th day of your stay.

    • Extra Cleaning: Available on request for INR 250 per cleaning.

    🛂 Guest Registration Policy

    • Foreign Nationals: Mandatory Form C (FRRO requirement). Contact us if you haven’t submitted it.

    • Indian Nationals: Must complete the online guest registration form and provide a valid ID.

    • All Guests Must Register: Failure to complete registration will result in non-refundable cancellation.

    🚧 Noise & Disturbances

    • Construction Noise: Ongoing city-wide construction may cause disturbances, which are beyond our control.

    🚭🎉 House Rules & Penalties

    • No Smoking: Penalty of INR 5,000.

    • No Parties: Penalty of INR 10,000.

    • No Pets: Penalty of INR 10,000.

    • No Visitors: Penalty of INR 5,000.

    • No Commercial Activities: Photoshoots, podcasts, or video shoots prohibited. Penalty: INR 10,000.

    • Shoe-Free Zone: Please remove shoes indoors.

    • Damages: Minimum penalty of INR 1,000 based on damage severity.

    • Lost Key: INR 1,000 for key loss, accidental removal, or failure to return the key to the lockbox.

    Rule Violations: May result in non-refundable cancellation along with the stated penalties.

    Reserve right to report any criminal activity

    🔍 Lost & Found Policy

    • We are not responsible for lost, forgotten, or damaged items.

    • No Storage Facility: Items will be disposed of within 24 hours if unclaimed.

    • Claiming Lost Items: Provide detailed description and proof of ownership.

    • Collection: Must be personally collected. We are not responsible for third-party pickups.

    ⚠️ External Disturbances & Disclaimers

    • Construction Noise: Noise from nearby construction sites is possible and beyond our control.

    • Power Outages: Outages may occur due to weather or infrastructure issues. No compensation can be provided for such occurrences.

    ❌ Cancellation & Refund Policies

    🏡 Direct Website/Offline Bookings

    • 80% Refund: Cancellations made 14+ days before check-in.

    • 50% Refund: Cancellations made 7+ days before check-in.

    • No Refund: Cancellations made within 7 days of check-in.

    Check-In Date Basis: Booking period starts at 2:00 PM on the check-in date.

    🏨 Platform-Specific Policies

    • MakeMyTrip

      • 100% Charges: If canceled within 7 days of check-in or no-show.

      • 50% Charges: If canceled between 14-7 days of check-in.

      • 20% Charges: If canceled between 60-14 days before check-in.

      • Free Cancellation: If canceled 60+ days prior to check-in.

    • Airbnb

      • Full Refund: Within 48 hours of booking, if 14+ days before check-in.

      • 50% Refund: If canceled 7+ days before check-in.

      • No Refund: If canceled within 7 days of check-in.

    • Booking.com

      • Free Cancellation: Until 30 days before arrival.

      • Full Charge: If canceled within 30 days of check-in.

    🔁 Date Changes/Modifications

    • Preponing Dates: Allowed if:

      • The same number of nights are maintained.

      • Price difference is paid if the new dates are costlier.

      • No refund if new dates are cheaper.

    • Postponing dates is not allowed

    📲 Contact Information

    Thank you for choosing The Bombay Home Company! 🏡✨

    We look forward to hosting you and ensuring a pleasant and comfortable stay. If you have any questions, feel free to reach out during our support hours.